Email
does not appear in EmailBag tool Instructor
cannot access Course iSite Instructor
cannot add TAs/TFs Instructor
cannot view enrollment No
backwards compatibility with Course Toolkit slide carousel "No
matching sites found" error message Some
enrollees do not appear in enrollment listEmail does not appear in EmailBag tool
Issue: I am a teaching assistant and sent an email through the course email tool. I indicated that I wanted the message to also be displayed in the Emailbag tool, but nothing is showing up.
Explanation: The teaching assistant has to be granted "Site Administrator" rights for the course before emails sent through the course site can be made to be displayed within the Emailbag tool.
Solution: Grant the teaching assistant both "Site Administrator" and "Teaching Staff" rights.
Instructor
cannot access Course iSite
Issue: I am listed in the GSD Course Bulletin as a course instructor,
but when I log in to my Course iSite with my HUID and PIN, I cannot access
administrative controls.
Explanation: In some cases, the Registrar may not have course instructors'
HUID data or other vital information, making it impossible for the database
server to automatically grant the instructors Course iSite administrative
access.
Solution: Contact GSD Human Resources to verify that you have an
HUID and there is an official Harvard email address associated to your
HUID.
Instructor cannot
add TAs/TFs
Issue: I am a course instructor with administrative access to my
Course iSite. When I try to add my teaching assistants to the Teaching
Staff (Course Site Admin-->People and Site Access-->Class List-->Teaching Staff) or
Site Administrators (Course Site Admin-->People-->Site Administrators)
using their HUIDs, Course iSites is unable to add them.
Explanation: Course iSites cannot add people whose University-wide
privacy settings are set too high.
Solution: Your teaching assistants should contact the GSD Registrar
to change their privacy settings.
Instructor
cannot view enrollment
Issue: I am a course instructor or teaching assistant with administrative
access to my Course iSite, but I can't view my course's official enrollment
list (Course Site Admin-->People and Site Access-->Class List-->Enrollees).
Explanation: At this time, only the primary course instructor listed
in the GSD Course Bulletin can view the official course enrollment. Additional
instructors or teaching assistants who have been granted administrative
access to the course site will not be able to view the course enrollment
list unless permission is manually granted by checking the "View
Enrollment" box within Course Site Admin-->People-->Site administrators.
No backwards
compatibility with Course Toolkit slide carousel
Issue: When I used Course Toolkit last year, I had an ImageBase
slide carousel. Can I migrate this into a Course iSites Slide Carousel?
Explanation: Currently, there is no way to do this.
"No matching
sites found" error message
Issue: when I go to http://courses.gsd.harvard.edu/<course-number>,
I get a "No matching sites found" error message.
Explanation: The GSD Computer Resources Group has not
implemented/updated the local re-director map for the current term.
Solution: Direct access to your course is always available
using this format:
http://my.gsd.harvard.edu/course/gsd-<course-code>/<year>/<term>
Example:
GSD-6204 (Building Technology; Instructor: Mark Mulligan)
http://my.gsd.harvard.edu/course/gsd-6204/2007/fall
Some enrollees
do not appear in the enrollment list
Issue: Some students who have officially enrolled in my course
do not appear in my course's official enrollment list
(Course Site Admin-->People and Site Access-->Class List-->Enrollees).
Solution: This might just be an oddity. Contact itg@gsd.harvard.edu
so that someone can investigate the problem further. In the meantime,
you can manually add enrollees who do not appear in the course's official
enrollment list as guests
(Course Site Admin-->People and Site Access-->Class List-->Guests).
Found a bug? Have an enhancement or suggestion?
Please email itg@gsd.harvard.edu so that your comments and suggestions can be forwarded to iCommons.