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Computer Resources - Manual

Helpdesk Online Form

To report a problem with a computer resource, device failure, or resource need (i.e. -toner, paper for laser printers) submit this form to HelpDesk. Enter details below. HelpDesk messages are checked at least once per hour during regular business hours. Calls are answered in terms of priority not necessarily in order.

Make sure to first find out whether your question or matter is not already addressed online. Do this by going to the Online Manual. You should also check the following support documents: Troubleshooting, the Frequently Asked Questions pages - PC FAQ, Mac FAQ, and Miscellaneous FAQ page!

Please enter your name:

Please enter your e-mail address:


1. Is this a problem with

a public computer
If YES, please specify Computer Name and Location

your own student computer
staff or faculty (GSD owned) computer
printer
none of the above

2. What Operating System are you using? (Please note: CRG only supports Mac OS 10.3/10.4 and Windows XP Pro)

3. Have you tried restarting the computer or printer?
yes no

4. Can you log in to the network successfully?
yes no

5. Please describe in detail the problem you are having: