Help Desk

The Computer Resources Group supports students, faculty and staff, and maintains public hardware and software in the GSD. We strive to make it easy for all users to use computing facilities, learn skills, find help, and report problems. The quality and productivity of the computing environment at the GSD is our concern, but to a very large degree the quality of the environment and our ability to work efficiently depends on the contributions of all users.

How to get Help

Phone Help Desk at 496-3810
Walk in and get help, we are located at Rm 520 Gund Hall
Fill in the Online Help Request form
Email Help Desk at helpdesk@gsd.harvard.edu

Staff and Hours of Operation

Computer Resources office, room 520, is typically open from 9am-5pm Monday through Friday. Not all questions can be answered. Student Technical Assistants work in the evenings and weekends to help with plotters and answer common questions.

When you encounter a problem, with the network or software, please contact Help Desk so we can know about the problem and can attempt to resolve it as quickly as possible. The staff of Computer Resources all answer a variety of helpdesk calls, and we all have different areas of expertise to call on. Your call is tracked and passed to the appropriate individual. Calls are answered and responded to in order of PRIORITY, not necessarily in the order that they are received.

Limitations

Computer Resources cannot solve all your computer problems. We focus on assisting people to connect to the GSD network from their GSD computer. We strive to make people productive on their computers. We do not repair hardware problems, but we can help connect you with a qualified technician who comes to Gund Hall, to help with repairs, installations, etc. We cannot give tutorials on software applications. We cannot support every application you may have on your computer. We generally know the basics of all software we supply over the GSD network.