Here you will find a wide range of information about printing and plotting at the GSD

  • Where are printers located in Gund Hall?

    Our naming convention for printers is [PrinterType-location].  For example, Laser-3North is a laserjet located on the third tray, north side. Here’s a complete list of the printers we provide for anyone at the GSD to use. Each printer is load with Letter size (8.5×11) and Tabloid size (11×17) paper.

     

    LaserJets 

    laserjet

    Laser-2North, Laser-2South, Laser-3North, Laser-3South, Laser-4North, Laser-4South, Laser-5Central, Laser-L19 (Help Desk)

     

    Large Format
    Plot-PageWide

    PageWide Plotter

    Plot-OCE

    Oce

     

    Plot-Oce-1, Plot-Oce-2, Plot-Pagewide-2 (all located in the third tray – central)

    Plot-Oce-4, Plot-Pagewide (located in Gund Hall, Room L19)
    Plot-485 Broadway (2nd Floor Resource room)

    Large Format, “load your own paper” 

    Sheetfeed

     

     

     

     

     

     

     

     

    Two DesignJet T1700s are located in L19 and must be used through the provided computer consoles next to the printers in Room L19.

  • Oce Plotting Settings

    Once the OCE printer is selected, click on properties.

    printer properties

    From the properties window, you’ll be presented with Canon’s interface, Select page as in application

    change paper size

    If the desired size isn’t listed from the defaults, select create a custom size page size

    custom page size

    The maximum width is 36inch wide when setting your size, name the custom size and save.

    custom page size

  • Pagewide Plotting Settings

    Once the Pagewide printer is selected, click on properties.

    select pagewide

    properties

    Under the paper/quality tab you’ll see paper options, select custom.

    custom size

    The maximum width is 36inches wide when setting your size, name the custom size and save.

    custom size

Cost And Refunds

Printing costs are shown in the table below

Print charges incurred by students will be reflected on their term bill.

Your printing activity and transaction history are available on PaperCut  Note: PaperCut is an internal site and can only be accessed from one of the Harvard networks or through a VPN connection.

B & W Laser Jet Letter Size  $0.05
B & W Laser Jet Tabloid Size  $0.10
Color Laser Jet Letter Size  $0.25
Color Laser Jet Tabloid Size  $0.50
HP PageWide

HP PageWide-2

per Linear Foot

per Linear Foot

$1.00

$2.00

Oce ColorWave per Linear Foot $2.00
HP DesignJets per Linear Foot $2.00

 

 

 

 

 

 

 

 

 

Printing Refund Policy

Printing charges that are eligible for a refund

  • Any problem directly related to equipment failure
  • Poor print quality, i.e. not enough toner, streaks or ink blotches
  • Issues with the print queue not releasing jobs to the printer

Printing charges that are not eligible for a refund

  • Issues that occurred greater than ten days from the time of the refund request
  • User has a history of requesting refunds that is beyond reasonable
  • User was printing from an unsupported operating system
  • Digital content was not formatted correctly
  • User waited too long to collect their output

Process for requesting a refund

To request a refund, log into your PaperCut account (VPN required when outside of Harvard networks).  Navigate to “Recent Print Jobs” and find the job you want to be refunded for.  You can only request a refund for issues that occurred within the past ten days.  Click on the “request refund” link.  Make sure to provide a reason.

What happens next?

If Help Desk approves your refund request the charge for that print job will be removed from your PaperCut account.

Can I load my own paper?

All Printers have the capability to load your own paper

 

Laser jets – Paper has to be laser jet compatible. Paper can be loaded from the side tray, tray 1.
Laser Printer

SheetFeeds Plotters: maximum roll length 44inch , compatible with 2inch and 3inch core rolls.
Sheetfeed

Paper should be “Inkjet compatible”

Hp recommends:

Matte Paper – General-Purpose

Natural Tracking Papers

Thin Papers (< 90 g/m2)

Light Coated Papers (< 110 g/m2)

Heavyweight Coated Papers (< 200 g/m2)

Cockle-Free, Very Thick Coated Papers (> 200 g/m2)

Matte Paper – Photographic

Glossy Paper

Translucent Paper

Transparent Film

How to load paper

 

 

Printing Tips and Known Issues

Mac Printing: Current Issue

Unable to print with an error – software missing

hp error

Issue: Once new printers are installed the error occurs

Workaround: uninstall all printers from print deploy

Once printers are removed remove hp printer folder by opening the application Terminal and run this command:  sudo rm -fr /Library/Printers/hp

Reinstall all printers that are needed.

 

Windows Printing

Most issues when printing from windows could stem from your password not being saved, to verify open credential manager, go to windows credentials and verify an entry for gsdprint.university.harvard.edu is there. If you don’t see one click the windows icon and enter \\gsdprint.university.harvard.edu you should receive a prompt to log in and an option to select save my credentials.

Printed but no papercut pop up : verify that the papercut client is running and open. verify that you are on Harvard secure Wi-Fi network.

Unable to install new printers from print deploy verify your password is saved in credential manager.