Printing FAQ

Printing costs are shown in the table below

Print charges incurred by students will be reflected on their term bill.

Your printing activity and transaction history are available on PaperCut  Note: PaperCut is an internal site and can only be accessed from one of the Harvard networks or through a VPN connection.

Printing Refund Policy

Printing charges that are eligible for a refund

• Any problem directly related to equipment failure
• Poor print quality, i.e. not enough toner, streaks or ink blotches
• Issues with the print queue not releasing jobs to the printer

Printing charges that are not eligible for a refund

• Issues that occurred greater than ten days from the time of the refund request
• User has a history of requesting refunds that is beyond reasonable
• User was printing from an unsupported operating system
• Digital content was not formatted correctly
• User waited too long to collect their output

Process for requesting a refund

To request a refund, log into your PaperCut account (VPN required when outside of Harvard networks).  Navigate to “Recent Print Jobs” and find the job you want to be refunded for.  You can only request a refund for issues that occurred within the past two weeks.  Click on the “request refund” link.  Make sure to provide a reason.

What happens next?

If Help Desk approves your refund request the charge for that print job will be removed from your PaperCut account.

Mac Printing: Current Issue

Problem: Unable to print due to missing software

Issue: This error occurs after installing new printers

Workaround

1. Uninstall all printers from Print Deploy
2. Remove the HP printer folder by opening Terminal and running:
   
   3.  Reinstall the necessary printers

Allowing Full Disk Access for Print Deploy

Open System Settings, the scroll to Privacy & Security, scroll to Full disk Access, Click the + to add pc-print-deploy-client

Windows Printing

If you’re experiencing printing issues on Windows, the cause might be an unsaved password

How to Fix It:

1. Open Credential Manager.
2. Navigate to Windows Credentials and verify that an entry for:
   gsdprint.university.harvard.edu exists
3. If it’s missing, follow these steps:
   • Click the Windows icon.
   • Enter \\gsdprint.university.harvard.edu
   • A login prompt will appear—enter your credentials and select “Save my credentials”

Issue: If your document was printed but no PaperCut Pop-up, follow these steps:
✅ Ensure the PaperCut client is running and open.
✅ Verify that you are connected to Harvard Secure Wi-Fi.

Issue: Unable to install “NEW” printers from Print Deploy, check the following:
✅ Verify your password is saved in Credential Manager

All Printers have the capability to load your own paper

       Laser Jet Printers

• Paper must be laser jet compatible
• Load paper from the side tray (Tray 1)

       Sheet Feed Plotters

• Paper Compatibility

  Your paper must be inkjet compatible.

Rolls

• Maximum roll width: 44 inches
• Maximum roll length: 2,000 inches (300 feet)
  
• Compatible with 2-inch and 3-inch core rolls

Sheets

• Maximum sheet width: 44 inches
• Maximum sheet length: 66 inches
  
• Compatible: 2-inch and 3-inch core rolls
• Paper thickness: 0.8 mm (31.5 mil)

  HP Recommended Papers:

  ✅ Matte Paper – General Purpose

  ✅ Natural Tracking Papers

  ✅ Thin Papers (< 90 g/m²)

  ✅ Light Coated Papers (< 110 g/m²)

  ✅ Heavyweight Coated Papers (< 200 g/m²)

  ✅ Cockle-Free, Very Thick Coated Papers (> 200 g/m²)

  ✅ Matte Paper – Photographic

  ✅ Glossy Paper

  ✅Translucent Paper

  ✅Transparent Film

How to load paper