This course will include both cases and readings that address the analytical challenges and the tools that are necessary to produce a successful implementation outcome.
The course will begin by reviewing the analytical techniques available to assess the specific challenges of a specific project. The techniques will include analyzing the organizational culture, preparing a correct diagnosis of the problem or challenge and assessing the perspective in the political environment.
Next, the course will review cases and articles that enumerate the management tools available to produce the desired outcome. These tools include mobilizing the bureaucracy, improving customer experience, project management, and executive leadership.
Finally, the course will take the previously described analytical and management tools to address implementation challenges like traffic congestion, increasing diversity, crisis management in response to an incident and a global health program.
The course is taught by Tom Glynn who has run or overseen a major subway system, a major seaport, a major airport, a White House Task Force and the operations of a U.S. Cabinet Agency. Glynn also has a Ph.D. from Brandeis University where he wrote his Ph.D. thesis on implementation.