Installing FloVent
Phone
617-496-3810Location
48 Quincy Street
Gund Hall
Suite L-19
Cambridge, MA 02138
Hours
Service Desk Email & Phone Support Monday – Friday 7:30 a.m. – 6:00 p.m. Saturday, Sunday 12:00 p.m. – 4:00 p.m.
Field Tech (in person) Support Monday – Friday 9:00 a.m. – 5:00 p.m.
After Hours Student Support Monday – Friday 5:00 p.m. – 10:00 p.m. Saturday, Sunday 10:00 a.m. – 10:00 p.m.
FloVent
A user friendly CFD software designed for built environment analysis, offering specialized capabilities for students exploring airflow, thermal performance, and ventilation design. FloVENT makes it easy to test design ideas, analyze indoor comfort, and see how air moves through different spaces in a clear, visual way.

FloVent
Right-click the installer and choose Run as administrator.
The installer initial screen will open. In the top menu choose Install → Manage Software

Next, check the box Simcenter Flovent 2504 and the product sub-item SimcenterFlovent\2504.
Check that your computer has enough free disk space, then click Next.

Read and accept the EULA when prompted, then click Next / Confirm. Give the installer time to finish installing. This may take several minutes.
When the installer finishes, click Finish or Exit as directed. And reboot the computer if prompted.

Open Start and type Environment Variables. Choose Edit the system environment variables (it opens System Properties).
In System Properties click the Environment Variables… button. Under System variables click New….
- Variable name:
SALT_LICENSE_SERVER - Variable value:
57881
Click OK to close the “New System Variable“, then click OK to close Environment Variables and OK to close System Properties.
Restart your computer so Flovent can detect the new environment variable.
🔧Troubleshooting & FAQ
Make sure you right-click the installer and choose “Run as administrator.” If it still fails, temporarily disable antivirus (EX; McAfee, Norton, etc.), then re-enable it after installation.
This usually means the SALT_LICENSE_SERVER variable wasn’t set correctly.
Check the following:
- The variable was added under System variables (not User variables).
- You restarted Windows after adding it.
- The value is entered exactly as provided.
Flovent requires about 1.3 GB of free space.
Delete unused files or move items to OneDrive/External storage until enough free space is available.
Try the following:
Verify your license variable is set correctly.
Restart your computer.
Run Flovent as administrator.
Ensure Windows updates and graphics drivers are current.
Harvard’s Digital Accessibility Services
Harvard Training Portal
Phone
617-496-3810Location
48 Quincy Street
Gund Hall
Suite L-19
Cambridge, MA 02138
Hours
Service Desk Email & Phone Support Monday – Friday 7:30 a.m. – 6:00 p.m. Saturday, Sunday 12:00 p.m. – 4:00 p.m.
Field Tech (in person) Support Monday – Friday 9:00 a.m. – 5:00 p.m.
After Hours Student Support Monday – Friday 5:00 p.m. – 10:00 p.m. Saturday, Sunday 10:00 a.m. – 10:00 p.m.
The Harvard Training Portal provides compliance and professional development classes, training, and more, both in-person and online.
For more information about the training portal, see Harvard Training Portal
.
The Harvard Graduate School of Design has an HTP Local Admin.
If your department is interested in creating a course for HTP, please contact the helpdesk at [email protected] and provide a brief description, and we can follow up to discuss.
Installing KeyShot
Phone
617-496-3810Location
48 Quincy Street
Gund Hall
Suite L-19
Cambridge, MA 02138
Hours
Service Desk Email & Phone Support Monday – Friday 7:30 a.m. – 6:00 p.m. Saturday, Sunday 12:00 p.m. – 4:00 p.m.
Field Tech (in person) Support Monday – Friday 9:00 a.m. – 5:00 p.m.
After Hours Student Support Monday – Friday 5:00 p.m. – 10:00 p.m. Saturday, Sunday 10:00 a.m. – 10:00 p.m.
KeyShot
A powerful 3D rendering software that produces high-quality visuals that showcase your architectural projects and ideas by effectively communicating designs, streamlining the rendering process with efficient tools, and enabling real-time iterations through instant feedback.

To use network-licensed software, you are required to use the VPN service while working remotely, or be on a GSD network – either with a network cable, or on the Harvard Secure WIFI.
KeyShot
Once the installation completes, you will be prompted to activate your license and select your license type

Choose Floating License

On the next screen, enter the Floating License Server name:
You should be able to test your connection to the license server at this point.
Remember—you will need to be connected to the VPN service while working remotely.

Help Desk Resources
Phone
617-496-3810Location
Gund Hall
48 Quincy Street
Suite L-19
Cambridge, MA 02138
Hours
Service Desk Email & Phone Support Monday – Friday 7:30 a.m. – 6:00 p.m. Saturday, Sunday 12:00 p.m. – 4:00 p.m.
Field Tech (in person) Support Monday – Friday 9:00 a.m. – 5:00 p.m.
After Hours Student Support Monday – Friday 5:00 p.m. – 10:00 p.m. Saturday, Sunday 10:00 a.m. – 10:00 p.m.
In this folder:
Help DeskAll resources with a lock symbol () require Harvard Key to access.
Featured
Admissions, Help Desk, Information Technologies
Information Technologies
Accounts and Services
Admissions, Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Software
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk, Information Technologies
Academic Planning and Innovation, Help Desk, Information Technologies
Help Desk, Information Technologies
Help Desk
Help Desk, Information Technologies
Help Desk, Information Technologies
Printing & Scanning
Help Desk, Information Technologies
Frances Loeb Library, Help Desk, Information Technologies
Additional Services and Information
Help Desk, Human Resources, Information Technologies
Help Desk, Information Technologies
Classroom Technology
Academic Planning and Innovation
Academic Planning and Innovation
Resources
Help Desk, Information Technologies
Information Technologies Resources
Phone
617-496-3810Location
48 Quincy Street
Gund Hall
Suite L-19
Cambridge, MA 02138
Hours
Service Desk Email & Phone Support Monday – Friday 7:30 a.m. – 6:00 p.m. Saturday, Sunday 12:00 p.m. – 4:00 p.m.
Field Tech (in person) Support Monday – Friday 9:00 a.m. – 5:00 p.m.
After Hours Student Support Monday – Friday 5:00 p.m. – 10:00 p.m. Saturday, Sunday 10:00 a.m. – 10:00 p.m.
In this folder:
Information TechnologiesThis folder contains resources related to technology and web services at the GSD. For software installation guides, please click into the Help Desk Resources folder.
Technology Resources
Frances Loeb Library, Information Technologies
Information Technologies
Academic Planning and Innovation
Help Desk, Information Technologies
Web Resources
Career Services
Academic Planning and Innovation
Information Technologies
Additional Resources
Fabrication Lab, Facilities and Campus Operations
Help Desk, Human Resources, Information Technologies
Help Desk, Information Technologies
Web Services Resources
Hours
Monday-Friday
9 a.m.–5 p.m.
In this folder:
Web ServicesThis folder includes GSD resources related to websites, digital policies, and information for site editors.
All resources with a lock symbol () require Harvard Key to access.
Featured
Communications, Information Technologies
Communications, Information Technologies
Web Editor Resources
Communications, Information Technologies
Information Technologies
Communications, Faculty Affairs, Human Resources, Information Technologies
Communications, Information Technologies
GSD Now Resources
Communications
Additonal Resources
Help Desk, Human Resources, Information Technologies
Career Services
Secure File Transfer
Phone
617-496-3810Location
48 Quincy Street
Gund Hall
Suite L-19
Cambridge, MA 02138
Hours
Service Desk Email & Phone Support Monday – Friday 7:30 a.m. – 6:00 p.m. Saturday, Sunday 12:00 p.m. – 4:00 p.m.
Field Tech (in person) Support Monday – Friday 9:00 a.m. – 5:00 p.m.
After Hours Student Support Monday – Friday 5:00 p.m. – 10:00 p.m. Saturday, Sunday 10:00 a.m. – 10:00 p.m.
Secure File Transfer
All GSD students, staff, faculty, and visitors are required to follow the Harvard Enterprise Security Policy
. The policy requires that a secure file transfer service be used to transmit confidential information. Two options to securely send messages and files are the Outlook Encrypt feature and the Accellion Kiteworks service.
Both services are approved methods of sharing information rated as Level 4 by the University’s Privacy and Security team.

Sending Encrypted Emails and Attachments in Outlook
The easiest and preferred method of sending sensitive emails and attachments is to use the service integrated with Outlook called Microsoft Purview.
Note: Attachments up to 150MB can be sent via the service. More information on how to use the service can be found on HUIT’s Knowledge Base article.
How to encrypt an email in Outlook
(shown below)

Sending Large Files using Kiteworks Secure File Transfer
Sending encrypted information using the Outlook encrypt feature is the preferred method. However, if you need to send a file larger than 150MB, the Kiteworks service can be used to securely send files up to 50 GB with high-risk, confidential data (Level 4), to internal or external recipients. Kiteworks Secure File Transfer is available to faculty, staff, and researchers.
More information on how to use the service can be found in HUIT’s Knowledge Base article.
Scanning resources
Phone
617-496-3810Location
48 Quincy Street
Gund Hall
Suite L-19
Cambridge, MA 02138
Hours
Service Desk Email & Phone Support Monday – Friday 7:30 a.m. – 6:00 p.m. Saturday, Sunday 12:00 p.m. – 4:00 p.m.
Field Tech (in person) Support Monday – Friday 9:00 a.m. – 5:00 p.m.
After Hours Student Support Monday – Friday 5:00 p.m. – 10:00 p.m. Saturday, Sunday 10:00 a.m. – 10:00 p.m.
Scanners
You can now convert your physical objects into digital images that can be stored, edited, and shared using the different types of scanners listed below.
Flat Bed Scanner

Quantity: 2
Use Case: Documents, Illustrations, and Photos
Size: Max 11-inches x 17-inches
Location: The lower level of Loeb Library and Room L15C
High Resolution Book Scanner

Quantity: 1
Use Case: Books and Readings
Location: The Frances Loeb Library Special Collections
This scanner is ONLY avaliable to researchers, not the general public
Scan Snap

Quantity: 1
Use Case: Documents, Books, and Readings
Location: The Frances Loeb Library behind the circulation desk
Kodak Scanner

Quantity: 1
Use Case: Documents, Illustrations, and Photos
Size Min: 2.05 in × 2.05 in
Size Max: 8.5 in × 118 in
Location: The Frances Loeb Library behind the circulation desk
Microsoft Teams
Phone
617-496-3810Location
48 Quincy Street
Gund Hall
Suite L-19
Cambridge, MA 02138
Hours
Service Desk Email & Phone Support Monday – Friday 7:30 a.m. – 6:00 p.m. Saturday, Sunday 12:00 p.m. – 4:00 p.m.
Field Tech (in person) Support Monday – Friday 9:00 a.m. – 5:00 p.m.
After Hours Student Support Monday – Friday 5:00 p.m. – 10:00 p.m. Saturday, Sunday 10:00 a.m. – 10:00 p.m.
Microsoft Teams
The hub for teamwork in Microsoft 365, Teams aggregates many tools onto one platform for synchronous and asynchronous collaboration – allowing you to chat, video conference, or share files all from the same place.
You can use your Teams client to engage with individuals and groups of participants, or create a Team for more focused, long-term projects or to host a course

Creating a Team
Naming your Team: We suggest using an easily identifiable Team name, prefaced with ‘GSD’ like ‘GSD Course 1221 Fall 2020′ or ‘GSD STU1101 Fall 2020.’ This will make it easy for your team members to keep track of their teams.
Adding Owners: If you create your own Team, it would be a good idea to add at least one alternate owner. CRG will not be able to manage your Team directly ourselves, so if changes need to be made – having multiple owners will mitigate any delays if the Team’s creator is not available.
Templates: We typically suggest selecting the Other option rather than choosing one of the predefined templates as these templates tend to lock in settings or features that you may not need or want.
Who has access?
Everyone at the University that has an Office 365 account, this includes all GSD students, staff, and faculty.
You can also collaborate with anyone outside the University by inviting them to your Team as ‘External Collaborators’ and ‘Guests’
How do you get it?
Teams is available across all major platforms and devices. You can choose to use the web client in your preferred browser, or install the desktop client for Mac or PC.
The desktop client now comes with the new version of Office, though you can also download the client directly through the Teams website
You can also use the Teams web client by logging into your Microsoft 365 account and launching the Teams app, or by logging into the Teams website directly: https://teams.microsoft.com
There are also apps available in the Android Play store or Apple’s App store for the iPhone or iPad.
What are the features?
Chat
The most significant feature of Teams is Conversations, its chat component
Similar to Slack, Teams allows you to have threaded, asynchronous chats with any participant.
There are three types of conversations you can have:
- Private Conversations: you can chat directly with individuals or a group of participants without belonging to a Team
- Team Conversations: within a Team, you can create a post visible to all team members, who can then add to the threaded conversation
- Team Private Channel Conversations: within a Team, you can create Private Channels and invite only a subset of Team members to participate; these chats are not visible to all team members
File Sharing and Storage Quotas
There are almost no limitations in terms of type or size of files you can store in Teams, and the quota per Team is high; you should not ever worry about running out of space.
Microsoft Teams stores files using the same technology used by Microsoft OneDrive, which we use for personal file storage.
In fact, you can access your OneDrive from your personal Files section on the left-hand navigation bar.

Teams Personal Files Menu Item
Every time you start a new chat, create a new Team, or add a Channel to a Team – it creates a new Files section specific to that instance, and only people in the conversation have access to those files.
You can access a Team’s files directly in your Teams client, or if you prefer, you can sync the files to your computer and work with them as if they were stored locally, just like in OneDrive
Historically, syncing files to your desktop would mean that you may run out of space quickly. However, with OneDrive’s Files on Demand feature, this should no longer be the case. Files give the appearance that they are stored locally, and you can interact with them just like they were; however, only your most important files are stored locally; the rest are stored in the cloud and do not take up any space on your computer.


Video Conferencing
Video conferencing in Teams is very robust and, though not as fully featured as Zoom, does rival Zoom.
Meetings can be scheduled and guests can send invitations, just like in Zoom, but the real power of Teams video calls is the ability to start ad-hoc meetings with one click, either within a chat or within a Team via the Meet Now button. Using Meet Now, every member of the Team or Channel will automatically be notified that you would like to have a meeting.
Click Meet Now to start a Team meeting

Live Events is the Team’s webinar feature that is available to everyone.
Apps
You can add apps to your Teams client for your personal use or add them to one of your Teams
Apps are a way to extend the functionality of Teams by integrating other services
They can either be other Microsoft 365 apps or 3rd party apps like Zoom or Miro
A list of available Teams Apps
Any Microsoft 365 apps should be included with our subscription and are automatically available to add to Teams.
