Frequently asked questions concerning website-related tasks.

Becoming a Web Editor

Contributors to the GSD Website go through a short training session.   Please contact The web content email address to schedule a training session.

Ask the subsite owner to send an email to web staff to request new user access to the subsite. Harvard Key is required, site owner may need to complete a person of interest form for an user who does not have an active role within the GSD. Sharing accounts is strictly forbidden and result in the account in question being deactivated.

Reporting a Technical Error

All “Errors” or “Bugs” (defined above) should be reported via the Error Report Form. Errors reported via this form are automatically logged in a ticketing system and reviewed by the core web team. “Emergency” errors will be addressed immediately. “Urgent” errors will be scoped and prioritized upon receipt. Non-urgent errors will be scoped and prioritized along with other change requests during weekly meetings of the core web team.

Child Site / Subsites can also use this form to report errors with their site.
Content editors with in-depth knowledge of the site, it's functionality, and the content will need to be available to coordinate with Web Staff.

Requesting a Site Enhancement


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Requesting an URL Redirection

Requests for a redirect or a URL Redirection is evaluated on a case by case basis, and completed by using a variety of technical solutions.

Common examples of redirects:

  • Page on www.gsd has been renamed and the edit has been saved. (The content editor should be prompted for the automatic creation of a redirect when the page is updated/published.  If that doesn't happen, please contact the technology team that monitors the web staff email )
  • File or Page needs a human-friendly URL for sharing
  • Logical alternative URL for GSD section.
    Example: the URL https://www.gsd.harvard.edu/library/ redirects site visitors to the URL https://www.gsd.harvard.edu/frances-loeb-library/

If you would like to request a redirect, please contact the technology team that monitors the web staff email from your GSD email address.
Also, include the following information:

  • Source URL
  • Destination URL
  • Purpose for request

A member of the team will get back to you within 2 business days.

Requesting a Domain Name


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Requesting a “Sub Site”


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Requiring Login to View Content


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Manage Access to Specific Content Pages

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