If you are failing to launch the Course Syllabus tool from within Canvas, you will need to have third-party cookies enabled. Below is an overview of how to enable third-party cookies on each major browser:

Enabling third-party cookies

Google Chrome

• Click the ellipsis (three dots) in the top-right corner and select Settings.
• Click Privacy and security in the left menu
• Click Third-party cookies
• Select Allow third-party cookies
  
• Alternatively, keep Block third-party cookies selected and add [*.]harvard.edu and [*.]simplesyllabus.com to Sites allowed to use third-party cookies

Microsoft Edge:

• Click the ellipsis (three dots) symbol in the top-right corner and select Settings
• Click Privacy, search and services on the left menu. In Cookies, disable the setting to Block third-party cookies

Mozilla Firefox:

• Click the menu icon (three lines) in the top-right corner and select Settings
• Click Privacy & Security in the left menu
• Select Standard or Strict under Browser Privacy
  
• Alternatively, select Custom under Browser Privacy, keep all options checked, and select Isolate cross-site cookies

Safari:

• From the Safari menu, select File > Settings and then the Privacy tab
• Uncheck the Prevent cross-site tracking checkbox

General Troubleshooting

As a general troubleshooting tip, particularly if you are not seeing changes that you have made right away, it is recommended that you perform a hard refresh on your browser. A hard refresh is a way to clear your browser’s cache for a specific web page in order to force it to load the most recent version of the page. Below is an overview of how to hard refresh on all major browsers:

Google Chrome:

• Mac: Hold down Command and Shift and then press R, or hold down Shift and click the Reload/Refresh button
• Windows/Linux: Hold down Shift and click the Reload/Refresh button, or hold down Cmd and Shift then press R

Microsoft Edge:

• Hold down the Ctrl key and press the F5 key, or hold the Ctrl key and click the Refresh button

Mozilla Firefox:

• Mac: Hold down Cmd and Shift then press R, or hold down Shift and click the Reload/Refresh button
• Windows/Linux: Hold down the Ctrl key and press the F5 key, or hold down Ctrl and Shift then B

Safari:

• Hold down Command and Option then press R, or hold down the Shift key and then click Refresh

View Course Syllabus on an iOS device

Chrome and other third-party apps:

• Ensure Allow Cross-Site Tracking is enabled. This setting is disabled by default and prevents the LTI from working correctly.

Safari:

• Ensure Prevent Cross-Site Tracking is disabled. This setting is enabled by default and prevents the LTI from working correctly.