Help Desk

Several people gather around a table while working on laptops.
Address

48 Quincy Street
Gund Hall
Suite L-19
Cambridge, MA 02138

Hours

Service Desk Email & Phone Support:
Monday – Friday 7:30 a.m. – 6:00 p.m. Saturday, Sunday 12:00 p.m. – 4:00 p.m.

Field Tech (in person) Support:
Monday – Friday 9:00 a.m. – 5:00 p.m.

After Hours Student Support:
Monday – Friday 5:00 p.m. – 10:00 p.m. Saturday, Sunday 10:00 a.m. – 10:00 p.m.

Whether you’re troubleshooting a software issue, setting up your device, or need help accessing resources, the GSD IT Helpdesk is your first stop for technical support.

We provide assistance with:

  • General tech troubleshooting
  • Software issues (No Hardware Repairs)
  • Network and Wi-Fi connectivity
  • GSD account and login problems
  • Printing, scanning, and tech loan equipment
  • Classroom & AV Support
  • Access to licensed software tools

Frequently Asked Questions (FAQs)

Visit Connect to Harvard Wireless for everything you need to get connected.

Visit our Printing Guide for step-by-step instructions on setting up GSD printers on your device.

Yes! Visit our Printing Guide for all things printing.

Yes! You can borrow items like laptops, cameras, and projectors. Visit the Academic Tech Loan Equipment page for more.

It depends on your needs, whether you’re doing basic coursework, design projects, or rendering complex 3D models. For detailed specs and recommendations, check out our Computer Requirements & Resources for more.

For setup guides and room-specific instructions, check out the Classroom Technology Guide for more.

You can find scanner locations and details in our Scanner Resources Guide.